New Romanian-speaking Hotline contact at Fireflies
We inform you that the Romanian-speaking Fireflies Hotline is going to be at your service in an altered form, from Monday, May 8, 2017. In the future, you will be able to ask your questions from our Romanian-speaking colleagues concerning your current reservation, 48 hours before the journey starts and during your trip, on business days, between 9:00 am and 5:30 pm according to Central European Time (CET).
Please note that if you call the Romanian Fireflies Hotline service in a different period, your call will be automatically diverted to the English-speaking Fireflies Hotline where our English-speaking colleagues will provide assistance to you.
In case you wish to ask your questions via Skype Hotline, you can contact the Romanian-speaking colleagues of our Customer Relations also between 9:00 am and 5:30 pm on business days, exclusively, in other periods, our colleagues can answer your queries only via the English-speaking Skype Hotline.
Please also note that in case your ongoing case goes beyond the above business hours of the Romanian-speaking Fireflies Hotline, you will be called back in English, outside business hours.
You can find the Hotline contact information in its usual place, in the upper left corner of the voucher received at reservation.
In case you have any questions, feel free to contact our Customer Relations.