It is good for you to know
In our article, you can get information about the most important developments affecting the users of Fireflies.com. We introduce the renewed transfer reservation system and our ski trip search engine to you. Later, we will let you in on the latest developments concerning our Customer Relationship Management. Besides, you can also find out how you can access the most important documents needed for using the services of Fireflies, and you can also examine the changes of your Travel Balance.
1. Times at transfer reservation
While searching for transfers, you only need to provide the arrival or departure time of your flight, train or ship and we will calculate the rest for you! Our transfer provider partner will reliably and professionally plan your journey between the accommodation and the station, port or airport. The transfer company will inform its passengers about the arrival time of the car.
2. Ski vacation with ease
We are going to map the opportunities of the most popular ski paradises! By clicking on the icon of our ski trip search engine, now winter sport fans can easily find the accommodation of their taste. Start typing the name of the town that is situated in the chosen ski area or nearby and select your destination. After providing the search conditions, you can choose from the best offers of our partner hotels.
3. We have strengthened customer relations
After the hardships of the launch, thanks to the developments, by the end of October our call success rate reached 98 % – this means that out of 50 incoming calls our colleagues answer 49. And this is not all! Our Skype hotline has also been started thanks to which, during the journey, within the period the booking was carried out for, you can contact us without having to pay for the call. Furthermore, we have also launched our VIP line established for our Russian-speaking Gold, Founder Gold and Platinum-level users. As a result of the continuous developments and trainings, you can ask for reliable help from our colleagues any time let it be about travel or career-building.
4. Documents available for all of our users
After signing in, under the Downloads menu of the “Profile” or the “Web office”, the most important documents necessary for using Fireflies.com are available in a downloadable format. With these documents, we wish to provide help to our travelers and distributors alike.
5. You can see your Travel Balance history, too
In the Travel Balance menu, not only can you see the amount presently available to you, but we also show you in details what changes have affected your balance. Provide the period you are interested in, click on the “Submit” button and in the emerging table, you can find the transactions concerning your Travel Balance with their types, dates, IDs and amounts. So that you can track the changes of your balance more easily and administration will become really simple.