Essential information on travels and bookings during the Coronavirus.
What to do in case of cancellation of an earlier booked and non-modifiable reservation?
Please note that non-refundable bookings cannot be canceled or modified.Certainly, the attitude of Swiss Halley AG and Fireflies in these cases is in all circumstances to assist travelers to the fullest extent of their needs. Please, note that the non-refundable bookings cannot be canceled or modified. Such inquiries subject to the supplier's or service provider’s policies.
However, it is important to know only supplier and the service provider decide on modifications requests non-refundable bookings, any refunds, and the amount of it. In addition, cancellation or modification of an airline tickets is subject to airlines policies.
We will do our best to ensure effective communication between the traveler and the third party. We guarantee to our travelers: Swiss Halley AG will not withhold any cancellation requests, andwe will apply in any cases the decisions made by the supplier and service provider.
For legal and business reasons, it is not possible to contact you with our supplier partner, of course our Customer Service will assist all the times
Thank for your understanding!