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Az ePayments szolgáltatása átmenetileg szünetel-EN


ePayments service temporarily suspended

Since February 11, 2020, disruptions have been experienced when using ePayments accounts, the reason for this, according to the official communications of ePayments, is the following:
 

"On the February 11, 2020 ePayments Systems Limited (‘ePayments’) agreed with the Financial Conduct Authority (‘FCA’) to suspend all activity on its customer accounts. This decision was taken following a review, by the FCA, of ePayments anti-money laundering systems and controls, which identified weakness that required remediation.

We know this will be a very frustrating time for our customers. We apologise for any inconvenience caused and are working tirelessly with the FCA to ensure improvements are made and accounts can be reactivated as soon as possible. During this improvement process, we want to assure customers that their funds are being safeguarded as normal."

 
We would like to reassure you that this does not affect Swiss Halley AG's operation, the future commission payments or the use of the reserved accommodations, flight tickets, and other services. The official message means that ePayments, after an inspection, found the way of ensuring secure operation by suspending account activities, since customer account security is their top priority! Those who have an ePayments account cannot access their accounts temporarily, they cannot use that and their cards.
 
ePayments has been a stable financial partner of Swiss Halley AG for years, we hope they will make up for the inadequacies as soon as possible.
Swiss Halley AG has no direct influence over the suspension process and its duration or the release of the amounts on the accounts. We kindly ask you to contact the ePayments customer service directly concerning this question.
 
The temporary suspension of the operation of ePayments has an impact on commission payments, consequently, Swiss Halley AG cannot and will not start transfers to ePayments accounts during the suspension. The next payment is going to be made on February 20. In case ePayments does not address the shortcomings by that date and does not start operating again the way it is supposed to, commission payments to distributors with ePayments accounts are going to be made in other ways: 
 
Option A: undisrupted transfers are made to those who have CrossCard accounts - provided by our financial partner integrated a few months ago. If you do not have a CrossCard account yet, please take steps concerning this matter. The simplest and quickest way to submit your request is via your Fireflies web office. If you have a CrossCard account, we will transfer your commission to that.
 
Option B: in the case of entrepreneurial statuses, conventional bank transfers are also possible (according to the requirements defined in the Compensation Plan).
 
Thank you for your understanding and your patience! We hope that ePayments will make up for and correct the shortcomings that arose and return to its usual operations soon.
 
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