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Customer Relations

Customer Relations

TURN TO US! WE ARE HERE TO TRUST!

Do you have questions about Fireflies? Our colleagues are waiting for your queries via the General Customer Relations line and the Fireflies Hotline.

Contact us via the General Customer Relations line if you wish to belong to the Fireflies community, show this opportunity to others and if you wish to even make money with it. Our colleagues are also happy to help you with your questions regarding travel, purchases, commissions or current promotions, among others.

On the emergency Fireflies Hotline number found in the voucher, our colleagues are waiting for your calls concerning questions related to your current reservation, 48 hours before the start of your journey and during your trip 24 hours a day. In other cases, please, contact our colleagues during business hours via any of the contact options below.
 
Please note that our customer relations lines will be available with shortened business hours on December 11, 2019, between 9:00 a.m. and 1:00 p.m (CET).
LanguagePhoneCLOSEDFireflies Live ChatE-mail
General customer relations (on business days, 9:00 am to 5:30 pm CET) exception: Friday (9:00 AM to 3:00 PM CET)
english+4144508305112.12.2019.  |  12.24-27.2019.  |  01.01.2020.info@fireflies.com
czech+42025570943412.12.2019.  |  12.24-27.2019.  |  01.01.2020.info@fireflies.com
hungarian+361510065512.12.2019.  |  12.24-27.2019.  |  01.01.2020.info@fireflies.com
slovak+42123332551712.12.2019.  |  12.24-27.2019.  |  01.01.2020.info@fireflies.com
General customer relations (on business days, 9:00 am to 1:00 pm CET)
romanian+4031710619012.12.2019.  |  12.23-27.2019.  |   12.31.2019.  |   01.01.2020.info@fireflies.com
russian+7498619569212.12.2019.  |  12.24-27.2019.  |  01.01.2020.info@fireflies.com
ukrainian+38044392057512.12.2019.  |  12.24-27.2019.  |  01.01.2020.info@fireflies.com
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The seat of Fireflies is situated in Pfäffikon, Switzerland, the company cooperates with international supporters from every part of the world: Amsterdam - Antalya - Athens - Auckland - Baku - Bangkok - Barcelona - Beijing - Berlin - Bogotá - Bolzano - Bordeaux - Boston - Brussels - Bucharest - Budapest - Buenos Aires - Cairo - Calgary - Cambridge - Cape Town - Casablanca - Chengdu - Chicago - Colombo - Copenhagen - Denver - Dubai - Dublin - Dusseldorf - Edinburgh - Faro - Fukuoka - Grand Rapids - Guangzhou - Haikou - Helsinki - Heraklion - Ho Chi Minh City - Hong Kong - Honolulu - Houston - Innsbruck - Istanbul - Jakarta - Jeddah - Kiev - Krakow - Kuala Lumpur - Kuta (Bali) - Las Palmas de Gran Canaria - Las Vegas - Lille - Lima - Lisbon - London - Los Angeles - Lyon - Madrid - Málaga - Manchester - Manila - Mexico City - Miami - Milan - Montréal - Moscow - Mumbai - Munich - Natal - New Delhi - New York - Nice - Norwalk - Orlando - Osaka - Oslo - Paris - Phuket - Prague - Rennes - Riga - Rio de Janeiro - Rome - Saint Petersburg - San Francisco - Santiago - Santo Domingo - Sao Paulo - Sapporo - Seattle - Seoul - Shanghai - Siem Reap - Singapore - Sochi - Sofia - Stockholm - Sydney - Taipei - Tallinn - Tbilisi - Tel Aviv - Thessaloníki - Tokyo - Toronto - Vancouver - Venice - Vienna - Warsaw - Zagreb - Zürich

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