TURN TO US! WE ARE HERE TO TRUST!
Do you have any question concerning Fireflies? We know the answer! Our colleagues are waiting for your queries from Monday to Friday between 9:00 a.m. and 5:30 p.m. (CET/CEST) via the means of contact seen in the chart below.
Hotline and general customer relations line. What is the difference?
On the Hotline that you can reach via the means of contact found in the voucher, our colleagues are waiting for your call in connection with your ongoing reservation during your trip, 24 hours a day. In other cases and in periods the reservation does not apply for, contact our colleagues during business hours through the means below!
Our Customer Service receives your queries through the communication channels and in the languages seen in the table below.
|Language||Phone||CLOSED||Fireflies Live Chat|
|General customer relations (on business days, 9:00 am to 5:30 pm CET) exception: Friday (9:00 AM to 3:00 PM CET)|
|General customer relations (on business days, 9:00 am to 1:00 pm CET)|