Best Price Guarantee also at Fireflies
Fireflies guarantees that our users with travel packages can book accommodations at favorable prices on the website fireflies.com. In case you find the offer you booked with us through bank card payment on another website, at a price that is lower than the most favorable price available on fireflies.com, at your request, we pay 155% of the difference between the two prices (a maximum of USD 500) to you. Naturally, both the reservation and the offer on the other page have to meet a few conditions, read about them here.
For claiming the amount of best price guarantee, you have to send a message to the email address firstname.lastname@example.org until 11:59 pm on the day when the reservation is made. (The claim is valid only in case there are at least 3 business days left until the check-in to the hotel.)
The claiming message has to contain the following information:
- ID of the reservation carried out on the website www.fireflies.com.
- Time when the reference offer was accessed.
- URL of the website containing the reference offer.
- Price of reference offer (to the second decimal place).
- Screenshot containing the data defined in “d” and “e”, unambiguously and recognizably.
- The phrase “Best price guarantee” in the subject field.
The exact conditions of best price guarantee are included in clause IV.2.8. of General Business Terms and Conditions.